Thank you for shopping at Saz Music Classes. We strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, our Return & Refund Policy provides guidelines on how to return items and receive refunds. Please read the following policy carefully.

Return Eligibility

  1. Return Period: Items must be returned within 30 days from the date of purchase.
  2. Condition of Items: Returned items must be in their original condition, unused, unwashed, and with all original packaging and tags intact.
  3. Non-Returnable Items:
    • Digital products (e.g., online courses, downloadable materials).
    • Gift cards.
    • Items marked as final sale or non-returnable at the time of purchase.
    • Perishable items (e.g., reeds, strings).

Return Process

  1. Initiate a Return: To initiate a return, please contact our customer support team at support@sazmusicclasses.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
  2. Packaging: Securely pack the items in their original packaging, including all accessories, manuals, and documentation. Ensure the RMA number is clearly marked on the outside of the package.
  3. Shipping: Ship the return package to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.

Inspection and Processing

  1. Inspection: Upon receipt of your return, we will inspect the items to ensure they meet the return eligibility criteria.
  2. Processing Time: Please allow 5-7 business days for us to process your return once it is received. You will receive an email notification once your return has been processed.

Refunds

  1. Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  2. Processing Time: After your return is processed, please allow an additional 5-10 business days for the refund to appear on your statement. Processing times may vary depending on your bank or payment provider.
  3. Deductions: Original shipping charges are non-refundable. If you received free shipping on your order, the actual shipping cost may be deducted from your refund.

Exchanges

  1. Exchange Eligibility: If you would like to exchange an item for a different size, color, or model, please contact our customer support team to confirm availability.
  2. Exchange Process: Follow the return process outlined above and indicate that you are requesting an exchange. Once we receive and inspect the returned item, we will ship the replacement item to you.
  3. Shipping Costs: Customers are responsible for return shipping costs for exchanges. We will cover the shipping costs for the replacement item.

Damaged, Defective, or Incorrect Items

  1. Reporting Issues: If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and photos of the damaged or incorrect item.
  2. Resolution: We will arrange for a replacement or refund at no additional cost to you. In some cases, we may request that you return the damaged or incorrect item.

Contact Us

If you have any questions or need further assistance with your return or refund, please contact our customer support team:

  • Call Now : 9028790543
  • Address : Saz Music Classes, B Flat 17, S.No. 11, Sai garden, Pimple Saudagar, Pimpri Chinchwad, Pune, Maharashtra, 411027

We appreciate your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing Saz Music Classes!